Frequently Asked Questions

Everything you need to know about your Vitaly order and our premium fashion pieces.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US, while international orders can take between 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that sale items and intimate apparel are final sale and cannot be returned.

How do I care for my jewelry and accessories?

To maintain the longevity of your pieces, we recommend avoiding contact with harsh chemicals, perfumes, and water. Store them in the provided microfiber pouch when not in use.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website to monitor your delivery progress.