Returns & Exchanges

At Vitaly, we want to ensure you are completely satisfied with your purchase. We offer a 14-day return and exchange window for all unworn jewelry and apparel in original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original jewelry pouches or packaging and secure them in a durable shipping box to prevent damage during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; once received, our team will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing